We hope that you are happy with your purchase, however if you are not, please inform us of a return in writing within 14 days of placing your order, in line with the terms set by the Distance Selling Regulations (DSR). Please return your purchase to us in its original condition within 14 days and we will be happy to exchange it or give you a refund.
Returns will only be accepted on goods that are unused. It is your responsibility to ensure all goods are returned to us in a re-saleable condition, in the original packaging with tags still attached, and that they are not damaged in transit.
All returned items must be sent, postage paid, to:
Wild in Art Retail
Please note that when returning an item, the parcel is your responsibility until it reaches us and we accept no responsibility for mislaid return parcels. We recommend that you ask your Post Office for a proof of posting (available free of charge). All goods are returned at your own expense, and must include your original receipt. This does not affect your statutory rights.
We take great care to ensure your goods get to you in perfect condition, however, in the rare event that goods are delivered faulty or damaged in transit please contact us on 01663 308088 or email firstname.lastname@example.org so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, the we reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.